Effective Date: 10th October 2024
Bouzer Twa (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our platform. This Privacy Policy explains how we collect, use, and share information, as well as your rights and choices regarding your personal information. By using our platform, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information from users, including personal and non-personal information.
1.1. Personal Information
Personal information is data that can be used to identify you directly or indirectly. We may collect the following types of personal information:
- Account Information: When you create an account, we collect your name, email address, phone number, and password.
- Payment Information: When you make a booking, we collect payment details such as your credit card number or other payment information via secure third-party payment processors (e.g., Juice, MIPS).
- Booking Information: Details about the services you book through Bouzer Twa, such as the studio, type of class, and time.
- Communications: Information you provide when you contact us through customer support or email.
1.2. Non-Personal Information
Non-personal information is data that cannot be used to identify you. We may collect non-personal information such as:
- Usage Information: Details about how you interact with our platform, such as pages viewed, clicks, and time spent on the platform.
- Device Information: Information about the device you use to access our platform, including IP address, browser type, and operating system.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1. Providing Services
- To create and manage your account on the platform.
- To process and confirm your bookings with participating studios and gyms.
- To facilitate payments through our third-party payment providers.
2.2. Communication
- To send you booking confirmations, updates, and other administrative messages.
- To respond to your inquiries and provide customer support.
2.3. Personalization
- To tailor your experience on Bouzer Twa based on your preferences, usage patterns, and booking history.
- To recommend classes, studios, or services that may be of interest to you.
2.4. Platform Improvement
- To monitor and analyze platform usage trends and improve the functionality and user experience of our platform.
2.5. Legal Compliance
- To comply with applicable laws, regulations, or legal obligations.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information under the following circumstances:
3.1. With Participating Studios and Gyms
When you book a service through Bouzer Twa, we share your booking information (name, contact details, and booking details) with the studio or gym to facilitate the service.
3.2. With Service Providers
We may share your information with trusted third-party service providers who assist us with payment processing, customer support, marketing, and platform operations. These service providers are required to keep your information secure and only use it for the purposes specified by us.
3.3. Legal Obligations
We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, safety, or property of Bouzer Twa, our users, or others.
4. Your Rights and Choices
You have the following rights regarding your personal information:
4.1. Access and Update
You can access and update your account information at any time by logging into your account.
4.2. Delete Account
You may request the deletion of your account and personal information by contacting us at bouzertwa@gmail.com.Please note that some information may be retained for legal, tax, or fraud prevention purposes.
4.3. Opt-Out of Marketing
If you receive marketing communications from us, you can opt-out by following the unsubscribe instructions in the email or contacting us directly.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.
6. Data Retention
We retain your personal information for as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Third-Party Links
Our platform may contain links to third-party websites or services, such as those of studios and gyms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing them with any personal information.
8. Cookies and Tracking Technologies
Bouzer Twa uses cookies and similar tracking technologies to collect usage information, analyze trends, and improve your experience. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on our platform, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at bouzertwa@gmail.com